Privacy Policy
Last updated: 11 June 2026
Kae (“Kae”, “we”, “us”) is a WhatsApp-based bookkeeping assistant operated by SellQuic for small businesses in Ghana. This policy explains what information we collect when you use Kae over WhatsApp, how we use it, and the choices you have. By messaging Kae you agree to this policy.
1. Information we collect
- Your WhatsApp number and profile name, used to identify your business account and reply to you.
- The messages you send — text and voice notes — including the sales, expenses, debts, and payments you record, and the questions you ask.
- Business information you provide during setup, such as your business name and what you sell.
- Records you create, such as ledger entries and customer balances, which make up your books.
We do not collect your contacts, location, or any data beyond what you send us in the conversation.
2. How we use your information
- To understand your messages and keep your bookkeeping records.
- To answer your questions about your sales, expenses, profit, and debtors.
- To send you summaries and replies over WhatsApp.
- To operate, secure, and improve the service.
We do not sell your data or use it for advertising.
3. AI processing
To understand your messages and voice notes, the content you send is processed by Google’s Gemini AI through the Google AI service. This processing is used only to interpret your message and produce your bookkeeping records and replies. All financial figures and totals are calculated by our own software, not generated by the AI.
4. Sharing with third parties
We share information only with the service providers that power Kae:
- Meta / WhatsApp — to receive and send your messages.
- Google (Gemini AI, Firebase) — to understand messages and to store your records securely.
- Paystack — if you make a payment, to process that transaction.
These providers process data on our behalf under their own privacy and security commitments. We may also disclose information if required by law.
5. Storage and security
Your data is stored securely using Google Firebase. Access is restricted to the service and protected by industry-standard safeguards. While no system is perfectly secure, we take reasonable measures to protect your information.
6. Data retention
We keep your bookkeeping records for as long as your account is active so the service is useful to you. You can ask us to delete your data at any time (see below).
7. Deleting your data
You can request deletion of your account and all associated records at any time. Message “delete my data” to Kae on WhatsApp, or email us at support@sellquic.com. We will remove your business profile, ledger, and conversation history. Some records may be retained briefly where required by law.
8. Your rights
You may ask to access, correct, or delete the information we hold about you. To make a request, contact us at support@sellquic.com.
9. Children
Kae is intended for business owners and is not directed at children under 18. We do not knowingly collect data from children.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available at this page, with the “last updated” date above.
11. Contact us
Questions about this policy or your data? Email support@sellquic.com.